502-2ON-SITE
502-266-7483


APPOINTMENT REQUEST
REQUEST A CALLBACK

IgLou
Iglou web design

OnSite Policy &
Warranty Information

Terms of Service

Table of Contents

OnSite Terms of Service

These Terms of Service cover IgLou’s OnSite in-home, in-office and in-store computer diagnosis, repair and installation services.

IgLou OnSite refers to technology diagnosis, repair, and installation services provided by IgLou Internet Services, Inc.

Service Warranty

If you are not satisfied with the services received from IgLou OnSite, please call (502) 266-7483 for assistance. If there is a problem with the service provided by IgLou, and if you notify us within 14 days of the initial service performed, we will work to remedy your problem quickly and at no additional labor cost to you.

If repairs were necessitated by a virus or spyware, this 14-day labor warranty is valid only if anti-virus and anti-spyware protection for your computer system was installed and updated during the entire warranty period.

Parts Warranty

IgLou provides a 30-day return policy for all equipment purchases excluding labor, special orders, software, digital subscriptions or content, consumable items such as batteries, items that are damaged or abused, or items that are missing accessories such as remote controls, cords or cables.

Aside from this return policy, the warranty for all purchases, if any, is provided solely by the original manufacturer.

PC Assembly Warranty

IgLou provides a 90-day limited labor warranty for custom assembled PCs, workstations and servers. Please read our full PC Assembly Warranty for more information.

Scheduling

IgLou OnSite service hours are Monday – Friday 9am to 5:30PM. Additional charges may apply for emergency services or service outside of standard hours.

Trip Fees

Additional trip fees may apply for services rendered at locations that exceed 20 miles from IgLou’s nearest service depot.

If our technician drives more than a total of 40 miles round-trip, each additional mile beyond the first 40 will be billed at a rate of $1.25 per mile.

The total trip fee will be pre-calculated and disclosed prior to the run and will be charged to your account before our technician is dispatched. This fee is non-refundable even if the run is canceled due to no adult being present when our technician arrives.

Customer Responsibility

For in-home or in-office services, a person of at least 18 years of age must be present during the entire period services are provided. If no adult is present when the IgLou technician arrives, services will be denied and a $50.00 cancelation fee will be charged.

IgLou OnSite technicians are familiar in the protocols of computer hardware and software installation, troubleshooting and configuration, but are not official OEM authorized service technicians. Customers agree that by allowing the IgLou OnSite technician to have access to computer and networking equipment MAY VOID ANY AND ALL WARRANTIES covering computer hardware, software and any other associated parts or equipment.

The LOSS OF DATA IS A REAL AND INHERENT RISK and Customer agrees to have taken all necessary precautions by backing up all important, personal and proprietary data.

Cancellations

To cancel your in-home or in-office service appointment, you must contact IgLou OnSite at 502-266-7483 at least 2 hours prior to the scheduled service. Cancellations of scheduled appointments that do not occur within this time frame will result in a $50.00 service fee.

Emergency on-site visits often require us to reassign a technician off of an existing customer job.  Cancellation of an emergency run that occurs after our technician leaves our facility will result in the full minimum billing for that run.

Abandoned Property

Due to space limitations, we request that you pick up your equipment promptly.

If equipment is left with IgLou OnSite and is not picked up, or is unable to be delivered, within ninety (90) days after we notify you that the requested service is complete, we will treat your equipment as abandoned. You agree to hold IgLou OnSite harmless for any damage or claim for the abandoned property, which we may discard at our sole discretion. Any and all charges are still your responsibility.

Limitations of Service

IgLou reserves the right to refrain from providing any or all requested services and instead refund your payment, wholly or in part, on the basis that your technical needs or other requirements are unusual or extensive and beyond the scope of this service agreement as reasonably determined by IgLou Internet Services.

Limitations of Liability

Customers agree to release, indemnify and hold harmless IgLou Internet Services and the IgLou OnSite technician from liability for any claims or damages of any kind or description that may arise directly or indirectly from the services performed.

To the extent permitted by law, you agree that IgLou OnSite’s total liability for damages related to its services is limited to the total amount you pay for the services, and you release IgLou OnSite from liability for any indirect, incidental, special, or consequential damages. IgLou OnSite is not liable for loss, alteration, or corruption of any data or for your inability to use your computer equipment or other product.