Onsite FAQs

My computer is running extremely slow, what can IgLou do to help?

IgLou’s PC Tune-Up is a great way to get your slow computer running like new. We will optimize your system and make it run like new while also checking for virus infections, gauging your system’s security, and checking Hard Drive health. We will also make recommendations based on our findings to ensure your PC lasts as long as it can!

Nothing seems to be loading properly, what’s going on?

When your computer is slow to load web pages or doesn’t load them at all, this could mean your internet service has stopped working, your computer has become infected with a virus, or you could be experiencing hardware failures. The best solution is to schedule an IgLou technician to come to your home to investigate and repair the problem. Most of the time we can dispatch a technician within 24 hours, sometimes on the same business day.

Should I just buy a new computer?

That’s a great question, but each situation is different!  Most computers can be repaired for far less than the cost of a new computer. IgLou’s Computer Technicians can help you make a fiscally responsible decision regarding your computer, often times what seems to be a serious problem can be fixed very easily. The best part is, you can keep your files, your programs, and everything you are comfortable with just the way it is.

How much will it cost to get it fixed?

IgLou’s flat rate pricing brings peace of mind to computer repair. For only $85, we will fix almost any problem your computer might have right in our local facility! We encourage you to investigate our competitors. You will find that not only are our prices the best in the area, but our technicians are also more experienced and well trained.

How long does a virus removal usually take?

Our turn-around time for drop-off services is usually within three business days, with the exception of situations that require ordering parts.

What kind of antivirus do you recommend?

The simple answer to this question is this: Every computer is different, and the needs of every owner is different. For most people Microsoft Security Essentials is a great solution for a residential, every-day user. For those who might be uncomfortable installing and configuring an antivirus service, we can help! For only $15 an IgLou technician will install and configure the antivirus on your PC. This is offered as both a drop-off or remote service, requiring that you are present and have a high-speed internet connection.

Do you recommend more than one antivirus for extra protection?

Absolutely not! This is a very common misconception, having multiple antivirus programs can be more harmful than not having one at all. Not only is your system less secure, it will be bogged down and run more slowly. Only one antivirus program is necessary to protect your computer, any more will do more harm than good.

Will I lose any data during the virus removal?

It is possible that data loss could occur due to a virus infection, some viruses maliciously attempt to delete, corrupt, or encrypt your data! The virus removal process itself would only affect your data in these rare occurrences, however at the point of infection the damage has been done. We pride ourselves in taking special care of your personal information, and do everything we can to ensure that nothing is lost during the process.

I can’t access my files, can you help?

Yes! In this situation, you should bring your computer to our local facility so that we may investigate the problem and determine a solution. Your files are very important to you, and we will do our best to help you get them back!